Any questions?
We have the answers.

LIYEM delivers in France and to several countries internationally.

We ship to, among others:

• Metropolitan France
• Europe: Belgium, Germany, the Netherlands, and several other destinations.
• Switzerland and the United Kingdom
• Canada
• United Arab Emirates

The available destinations are indicated during checkout.

Deliveries to Morocco are currently suspended due to customs constraints.

We hope to be able to restore this service soon and will inform you as soon as shipments are possible again.

Delivery times vary depending on your destination and the selected shipping method.

Each order requires a preparation period before it is shipped.

Once your package has been shipped, the transit time depends on the carrier and the destination country.

The available estimates are provided during the checkout process.

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package, whenever the carrier provides tracking.

Please remember to check your spam folder if you cannot find this email.

Delivery charges vary depending on your country, the chosen delivery method, and the characteristics of your order.

The exact amount is calculated automatically and displayed before you confirm your purchase.

For deliveries outside the European Union, additional customs duties or taxes may apply.

Yes. For deliveries to countries outside the European Union, including Switzerland, the United Kingdom, Canada, and the United Arab Emirates, customs duties, import taxes, or clearance fees may apply.

These potential costs are the customer's responsibility and are not included in the order price or the delivery fees charged by LIYEM.

Their amount depends on the regulations of the destination country.

We recommend that you check with your local customs authorities before placing an order.

All our creations are available exclusively on our online store liyem.fr.

You can also find us occasionally at trade shows, pop-up stores, and events.

Our appearances are announced on our social media.

If you wish to modify or cancel your order, contact us as soon as possible, providing your order number.

We will do our best to accommodate your request, provided your order has not yet been processed or shipped.

Once an order has been shipped, no changes can be made.

Your applicable statutory rights of withdrawal remain unchanged.

The available payment methods are displayed directly when you confirm your order.

All transactions are processed via secure payment solutions.

Some promotional offers may be combined, while others cannot.

The conditions for each offer are specified when it is announced.

When multiple discounts are compatible, their combination is automatically applied at checkout.

Our metal stickers feature a 3M adhesive designed to stick to smooth, clean, dry, and rigid surfaces.

For application on a phone case, we recommend rigid cases with a smooth, non-textured surface.

Note: silicone cases, flexible or textured surfaces, and cases with a soft-touch coating are not recommended.

For optimal adhesion, please be sure to follow our application tips.

For optimal application:

1. Clean and degrease the surface thoroughly.
2. Let it dry completely.
3. Position your sticker in the desired location.
4. Press firmly for 20 to 30 seconds to promote adhesion.

Avoid handling the sticker excessively immediately after application.

No. Our metal stickers are designed for long-lasting application.

We recommend choosing their placement carefully before removing the adhesive backing.

Once applied, they are not intended to be repositioned.

Our shoe pins are designed for clogs with perforations compatible with their attachment system.

Compatibility may vary depending on models and brands.

We recommend checking the shape and dimensions of the perforations before ordering.

To preserve your accessories, we recommend cleaning them delicately using a soft cloth.

Avoid abrasive products, excessive rubbing, and prolonged exposure to conditions that may alter their materials.

Care instructions may vary depending on the product type.

Yes, you may request a return for an item in accordance with our return policy and applicable legal provisions.

For information regarding terms, timeframes, and any potential exceptions, we invite you to consult our Return and refund policy.

If you receive a damaged or defective item, please contact us as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Photographs of the item in question.

We will review your request to provide a suitable solution.

If you encounter an adhesion issue with your metal sticker, contact our customer service.

To help us understand the situation, please specify:

• Your order number.
• The type of surface used.
• The application conditions.
• Photographs of the sticker and its surface.

Our team will review your request and assist you in finding a suitable solution.

You can contact our team directly via the contact form available on our online store.

We can also be reached by email and through our social media channels, including Instagram and TikTok.

We do our utmost to respond to your requests as quickly as possible.

Find all our latest news, collection launches, and event appearances directly on our social media.

We also share behind-the-scenes glimpses of LIYEM, our new creations, and exclusive offers there.

You can notably find us on Instagram: @liyem.creation.